Oven not heating
Units failing to reach temperature or taking too long to heat up.
Rational Service PartnerBreakdown & Services
Comprehensive repair and maintenance services for commercial kitchen equipment
Same-Day Emergency Repair
Fast response when you need it most
Authorised Rational Engineers
Factory-trained professionals
12-Month Warranty
On all parts and labour
Emergency Breakdown Callouts
When your commercial kitchen equipment breaks down, every minute counts. Our team of Gas Safe registered engineers are on standby to respond quickly to your emergency callouts, minimizing downtime and getting your kitchen operational again.
Same-day emergency response available
24/7 emergency support line
Fully stocked vans with common parts
Transparent pricing with no hidden fees
In & Out of Warranty Repairs
As authorised Rational service partners, we're qualified to carry out both in-warranty and out-of-warranty repairs. All repairs are completed using genuine manufacturer parts and come with a comprehensive 12-month warranty for your peace of mind.
Authorised Rational service partner
Genuine manufacturer parts only
12-month warranty on all repairs
Factory-trained technicians
Preventive Maintenance & Servicing
Regular servicing is essential for maintaining the efficiency, safety, and longevity of your commercial kitchen equipment. Our comprehensive maintenance programs are designed to prevent breakdowns before they happen, saving you time and money in the long run.
Annual safety inspections and certification
Comprehensive equipment health checks
Parts replacement before failure
Detailed service reports and recommendations
Site Survey
Our comprehensive site survey service ensures your commercial kitchen is planned and optimized for maximum efficiency. We assess your space, equipment needs, and operational requirements to provide detailed recommendations for your kitchen setup.
Detailed space assessment and measurements
Equipment layout and workflow optimization
Utility and ventilation requirements analysis
Comprehensive written report and recommendations
Professional Installation
Expert installation of commercial kitchen equipment by our factory-trained engineers. We ensure your equipment is installed correctly, safely, and optimized for performance from day one, with full commissioning and staff training included.
Professional installation by certified engineers
Full equipment commissioning and testing
Gas Safe and electrical compliance certification
Staff training on equipment operation
Connected Cooking
Unlock the full potential of your Rational equipment with Connected Cooking. Our setup and configuration service connects your equipment to the cloud, enabling remote monitoring, data analytics, recipe management, and proactive maintenance alerts.
Cloud connectivity setup and configuration
Remote monitoring and performance analytics
Recipe management and menu optimization
Proactive maintenance alerts and diagnostics
Problems We Fix
Fast diagnosis and repair for the issues commercial kitchens face every day.
Error codes on Rational ovens
Frequent error codes, fault messages or shutdowns on Rational combi units.
Poor steaming or no steam
Loss of steam performance affecting cooking quality and consistency.
Gas smell or suspected leaks
Safety-critical gas issues that need urgent investigation and repair.
Overheating appliances
Equipment running too hot, tripping, or causing safety concerns.
Fan and airflow issues
Noisy fans, airflow problems or uneven heat distribution.
Uneven cooking results
Hot and cold spots, inconsistent baking or roasting performance.
Ignition and flame failures
Burners not lighting, flame-outs or intermittent ignition.
Temperature control faults
Inaccurate thermostats, fluctuating temperatures or poor control.
Electrical / control board faults
Control panels, PCBs or electronics failing or behaving erratically.
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Transparent Pricing
No hidden fees. Clear, upfront pricing for all our services.
Standard Rates
Call Out (1st Hour Inclusive)£230.00
Additional Labour (30 min increments)£90.00
Connected Cooking (set up)From £130.00
Rate Multipliers
Monday – Friday
8:00 AM – 5:00 PM: Standard rate
5:00 PM – 8:00 PM: 1.5x standard rate
8:00 PM – 6:00 AM: 2.0x standard rate
6:00 AM – 8:00 AM: 1.5x standard rate
Weekend
Saturday (until 5:00 PM): 1.5x standard rate
Sunday: 2.0x standard rate
Warranty Notice
If your unit is in warranty, please note that your fault may not be covered by this warranty. For more information, please refer to your warranty terms.